The following will confirm your terms of service, as discussed with you and we ask that you confirm your acceptance of the the following terms and conditions all of which will comprise your Service Agreement with Valentine Beauty and its related companies (from here on to be referred to as “the company"):
All sections, with the exception of Section 11; Social Media/Photographs must be agreed to.
Client(s): Person(s) initialing/signing service agreement and the enclosed pricing document (Schedule A)
The Company: “Valentine Beauty” and it’s related companies
Service Agreement: the legally binding contract that exists between the client(s) and the company for the agreed fee as outlined on the corresponding pricing document (Schedule A).
Fee/Charge: the amount payable by the client(s) to the company for the services listed on the enclosed mutually agreed upon pricing document (Schedule A) and any additional charges outlined in this agreement that are applicable.
Appointment: the mutually agreed upon date in which services will be provided by the company as outlined in the enclosed pricing document (Schedule A).
Party Member(s): additional member(s) of the party or any other persons requesting services of the company on the day of appointment.
Special events: Events where there will be 3 or more client(s) or party members receiving service from the company (not applicable to Halloween events)
Basic service: Events where there will be no more than 2 client(s) or party members receiving service from the company
Child(ren) service: Service offered as an add-on from the company for the additional agreed upon fee to Basic Service or Special Event. Applicable only to child(ren) between the ages of 12-17. The company does not offer child(ren) service as a lone service or to anyone under the age of 12.
Schedule A: The corresponding document outlining pricing for client(s) requested services from the company along with the following information: event date/time, location, travel expenses and party member(s), deposit due dates, payment due dates, final payment due dates. Schedule A must be signed at the same time of service agreement as they are corresponding documents. Any amounts owing is due prior to the appointment, or day of appointment before services are rendered by the company
Any revisions to Schedule A by client(s) after signing such as: requesting add-on services(including but not limited to lashes, glitter, gems etc.), add-on party members, event changes, travel requirement or any additional fees that arise due to damage/contamination, cancellations, extra time fees will result in a final invoice for additional fees incurred by the client(s).
If there is no amount owing, a receipt will be sent in lieu of the final invoice document, please keep this for your records.
All appointment date requests are booked on a first come, first serve basis. Please note that all appointment dates are requests and will not be guaranteed. In order to secure the booking (provided the date is available or a new date is selected), a 50% deposit of the initial invoice will be required. This will show on Schedule A document.
The Company accepts cash or Interac E-transfer. Credit cards and checks will NOT be accepted under any circumstances. Any and all deposits are due on the day of signing service agreement & Schedule A. Initial invoice payments are due 24 hours prior to the event start. Failure to pay the initial invoice in full within 24 hours of the event start will result in cancellation, all deposits/payments will be forfeit and not returned and a $100 CAD cancellation fee will be added to Schedule A. Initial pricing information & information on payment due dates will be outlined on Schedule A document at signing of service agreement. Schedule A document must be signed at the same time as signing of service agreement. Payments are due at the dates outlined on Schedule A. The Company is set up for auto-deposit to firstname.lastname@example.org. The client(s) must ensure they have included their name, the event date, type of event, and services rendered (this will show on Schedule A) within the message of the e-transfer. Please ensure that they have sent the correct amount. Receipts will be e-mailed within 48 hours of full payment. Failure to pay Schedule A (if there is an amount owing) may result in legal action against the client(s) by the company.
4) Cancellations/Rescheduling/Late/No Show Policy:
a) For Basic service, The company requires no less than 72 hours notice from the start of the agreed upon appointment time. Client(s) who cancel with less than 72 hours notice, any and all deposits/charges/payments are forfeit, and will not be refunded. For Special events, including Halloween, The Company requires no less than 7 days notice from the start of the agreed upon booking time. If the client(s) cancels with less than 7 days notice, any and all deposits/charges/payments are forfeit, and will not be refunded. If the client(s) cancels more than 7 days in advance, all deposits will be refunded in full within 48 hours of the cancellation notice. If the client(s) cancels within 24 hours of the event date, a $100 CAD cancellation fee will be applied to Schedule A and must be paid in full within 24 hours of the cancellation notice. Failure to pay Schedule A may result in legal action against the client(s) by the company.
b) Client(s) who cancel within the allowed time frame will have the option to use the paid deposit to reschedule their services. Should the client(s) choose not to reschedule, the deposit will be returned within 48 hours of cancellation notice. If the client(s) cancels outside the allowed time frame, the deposit is forfeit, a new deposit will be required to reschedule and full payment of Schedule A from the previous booking will be required. Failure to pay the Schedule A may result in legal action against the client(s) by the company. The $100 CAD cancellation fee, for cancellations within 24 hours of the event, are separate fees and will not count towards a deposit on a new booking.
c) For Basic service, special events or Halloween, if the client(s) and/or any member(s) the party is up to 15 minutes late (without valid reason/advanced notice/etc. Reasons will be deemed valid at the discretion of the company), a $50 CAD late fee will be applied to Schedule A. If the client(s) or party are more than 15 minutes late, without valid reason/advanced notice/etc, the appointment will be cancelled, a $100 CAD cancellation fee will be applied to Schedule A, any and all deposits/payments will be forfeit, full payment of Schedule A will be required and a new deposit will be required for any new bookings. Failure to pay Schedule A may result in legal action against the client(s) by the company.
d) If the party size gets smaller, the client(s) is still responsible for full payment as outlined on Schedule A. If the party size gets larger, the price will increase based on the agreed upon pricing schedule set by the company, and the client(s) and will pay in cash or by interac e-transfer on the day of, or by interac e-transfer no less than 24 hours prior to the event. Please inform the company within 1 hour of the appointment if the client(s) and/or member(s) of the party are going to be late. If unforeseen circumstances arise, please inform the company ASAP. The company will use their discretion regarding cancellation fees, based on the reason the client(s) and/or member(s) of the party provide(s).
e) Cancellations by the company due to circumstances including, but not limited to, problems affecting the company performance of their obligations where no other suitable alternative (ie. another Artist) can be arranged, a full refund of the deposit will be given to the client(s). No further compensation will be offered. If the booking is directly affected by circumstances beyond the control of the company including but not limited to weather conditions, safety concerns, acts of God, etc where possible, the company will endeavour to rectify such situations. However, no compensation will be offered on the company part and deposits will not be refunded.
f) Late fees, or cancellation of the appointment (including cancellation fees) will be considered/applied/waived at the discretion of the Artist under the following circumstances; major emergency, hospitalization, death, or major injury involving the client(s), member(s) of the party, or immediate family of the client(s) or member(s) of the party. The definition of major emergency will be up to the discretion of the company. If the company decides to cancel, all cancellation fees may be applied. Please see section 4c.
Pricing can be provided upon request of the client(s). Prices and fees are subject to change without notice, however any and all pricing quoted at the time of the service agreement signing as outlined in Schedule A with a paid deposit will be honoured, even if prices change. Any and all travel fees, which include but are not limited to, parking fees, tolls, ferry fees, rideshare (Uber/Lyft/taxi), additional services requested after signing Schedule A etc, will be added to Schedule A and will be paid by the client(s) or member(s) of the party.
All travel for appointments within the City of Edmonton will be free up to 10km each way. Each km after the initial 10km, will be subject to a charge of $0.50 CAD per km each way. A charge of $50 CAD per day will apply for any and all multi-day bookings. If an appointment requires airfare and/or overnight accommodations, the cost of this will be the sole responsibility of the client(s) and/or member(s) of the party and not the company, and must be booked and paid for no later than 14 days prior to travel. If the company’s airfare (if required), accommodations and transportation to and from the event venue, from the hotel, are not booked and paid for 14 days prior to the travel date, the appointment will be cancelled, a $100 CAD cancellation fee will be applied to Schedule A, all deposits will be forfeit, and Schedule A will require full payment within 24 hours of cancellation. Proof of payment/booking will be required for the client(s) file with the company.
7) Consultation/Trial Service:
Consultations must be done 14-30 days prior to the event date, based on services requested. Trial services, while not required, are highly recommended. Pricing can be found on our website or by request. Trials must be booked 7 to 14 days prior to the event date.
No service (basic, special event, or halloween) will be provided to child(ren) under the age of 12. Child service is only applicable to child(ren) between the ages of 12-17 and only as an add-on, not a lone service. Children under the age of 12 should NOT be brought to the appointment(s) unless 100% unavoidable. The company reserves the right to cancel the appointment(s) where children not receiving service will be present, if the company feels that it would compromise the outcome of service or create a hazardous/unsafe environment for anyone. This is solely to the discretion of the company. In the event of cancellation, any and all cancellation fees may apply, any and all deposits/payments will be forfeit and not refunded, and full payment of Schedule A will be due the day it is sent via e-mail by the company (refer to section 4c).
Should the client(s), any party member(s), child(ren) of the client(s), child(ren) of a/the member(s) of the party (even if the child is not receiving service), or any other persons aside from the company or it’s affiliated assistants, touch any product in the kit, thereby contaminating it, a $150 CAD fee, per item contaminated, will be applied to Schedule A. If the client(s), any member(s) of the party, child(ren) of the client(s), child(ren) of a/the member(s) of the party (even if the child is not receiving service), or any other persons aside from the the company and it’s affiliated assistants, cause damage to any products, the full price of the damaged product, including taxes, shipping costs, and any other associated fees will be applied to Schedule A.
10) Client(s)/Party Responsibilities:
The client(s) and member(s) of the party (if applicable) are responsible for the following;
- Inform the company of any and all allergies/skin conditions/sensitivities in writing. This must be provided during or prior to the consultation.
- Ensure they have booked a proper amount of time for services rendered (times listed on pricing sheet)
- Ensure that there is available table space, with appropriate lighting for the Artist to set up and work from.
- Avoid all waxing, threading, tanning, sun bathing, dermaplaning, facials, chemical peels or any other invasive skin/face treatments 7 days prior to the event. This will affect how the makeup sits on the client(s) and member(s) of the party.
- Punctuality, show up to the appointment on time, clean, and bare faced (with the exception of basic skin care).
- Inform the company of any unexpected skin issues such as blemishes, sunburn, or open wounds as soon as possible. This allows the company to prepare their kit with the proper materials or allows for cancellation if necessary. (Cancellation fees may apply)
- Inform the company as soon as possible if the client(s) or member(s) of the party would prefer to use their own products. All makeup will be applied by the company, regardless of if products belong to client(s), party member(s), or the company. Any products belonging to client(s) or party member(s) must be clean and sanitized by the client(s) or party member(s).
- Have any and all airfare (if required) and accommodations booked for the company and paid for as required, 14 days prior to travel date. Please see Section 6.
Failure to meet these responsibilities may result in the appointment being cancelled by the company. Cancellation fees will be applied and any and all deposits/payments will be forfeit and not returned. Full payment of Schedule A will be required. Please see Section 3.
11) Social Media and Photographs:
The client(s) and member(s) of the party give permission to The company and its affiliated artist/designated photographers/assistants to take photographs for the company’s website, portfolio, and/or social media. This includes, but is not limited to Facebook, Instagram, Snapchat, etc. The company will not post any photographs before the beginning of the event. If the client(s) and/or member(s) of the party do not want their photograph taken, please alert the company & section 11 “Social Media and Photographs” portion of service agreement will be waived. If section 11 is waived and they mistakenly appear in a photograph the company has taken, the photograph will be deleted. Any and all client(s)/member(s) of the party agree to read, understand and sign the Release Form provided by the company. Should the company be asked to provide a photographer, this cost will be the sole responsibility of the client(s) and/or member(s) of the party and not the company and will show on Schedule A.
12) Acknowledgements and Release of Liability
The company and/or any affiliated assistants/photographers accept no responsibility or liability for any claims arising out of the misuse, allergic reactions, or any injury suffered with the consenting use of the products and equipment offered by the company and/or any affiliated and/or any and all assistants/photographers. Child(ren) in attendance of the booking are to be supervised by a responsible adult over the age of 18 at all times. Child(ren) are not to be in the service area at any time unless they are having a service and are being supervised by a responsible adult over the age of 18. The company accepts no responsibility or liability from any claims arising from any children’s injury while in the service area. The parent(s)/legal guardian(s) of child(ren) under the age of 18 are responsible for any fees that may incur due to damage to property of the company caused by child(ren).
13) General Contract Provisions:
Entire Agreement. This Agreement and the Schedules attached here to constitute the entire agreement between the parties with respect to the subject matter of this Agreement and cancel and supersede any prior understandings and agreements among the parties to this Agreement with respect to the subject matter of this Agreement. There are no representations, warranties, forms, conditions, undertakings or collateral agreements, express, implied or statutory between the parties other than as expressly set forth in this Agreement
Severability. If any paragraph or section or any portion of any paragraph or section of this Agreement is determined to be unenforceable or invalid, that unenforceability or invalidity shall not affect the remaining portions of this Agreement and such unenforceable or invalid article, section or portion there shall be deemed to be severed from the remainder of this Agreement.
Governing Law. This Agreement shall be construed in accordance with the laws of the Province of Alberta.
By initialling all pages in this service agreement and signing below, the client(s) verify the following: That they are 18 years of age or older (or the age of majority in their province/state), have been given a reasonable opportunity to read and understand this Agreement and have voluntarily entered into it. Been given the opportunity to seek independent legal counsel before signing this service agreement, parents of child(ren) under the age of 18 are signing on the child(ren)’s behalf and accept any and all terms and conditions of this contract. Should the client(s) and/or the member(s) of the party, and/or the child(ren) of the client(s) and/or the member(s) of the party breach, or violate this contract in any way, any and all deposits and payments will be forfeit and not returned, if any payments are remaining, full payment will be required.
Updated as of July 9th, 2021